FAQs
Frequently Asked Questions (FAQ)
- How do I determine my size?
We provide a detailed size chart on each product page. We recommend measuring yourself and comparing your measurements to our size chart for the best fit. If you have any questions about sizing, feel free to contact our customer service team.
- What is your return policy?
We offer a hassle-free return policy! If you are not satisfied with your purchase, you can return items within 7 days of receiving your order. Please ensure items are unworn, unwashed, and in their original packaging. For more details, visit our Returns page.
- How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Typically, all our orders are processed within 1-2 business days, and standard shipping takes 5-7 business days for domestic orders and 7-10 business days for our International Orders. You will receive a tracking number once your order has shipped.
- How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to track your order. You can also log into your account on our website to view your order status.
- Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once an order is processed or shipped, we may not be able to make changes.
- What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of receiving your order. We will work with you to resolve the issue and provide a replacement or refund.
- How do I contact customer service?
You can reach our customer service team by email support@beomcommerce.com, phone at 7428085731, or through our website. Our hours of operation are Monday to Friday, 9 AM to 5 PM.